Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

Information about your computer and about your visits to and use of this website. This includes your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
Information you provide to us when registering with our website (your name and e-mail address) either when using the contact form or newsletter registration form.
Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our us on.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site. We will also collect information from any correspondance including email and verbal.

When you purchase an object from our online gallery, as part of the buying and selling process we collect the personal information you provide us such as your name, address, telephone number and email address.
Any other personal information that you choose to send to us.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

Administer our website and business.
Enable your use of the services available on our website.
Send statements, invoices and payment reminders to you and collect payments from you.
Send you non-marketing commercial communications.
Send you e-mail notifications that you specifically requested.
Please note: We do not use customers emails for commercial or marketing purposes.
Keep our website secure and prevent fraud.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

How do we store personal information?

To the extent that we are required to do so by law, this is a minimum of 6 years.
If we believe that the documents may be relevant to any ongoing or prospective legal proceedings, disclosures required by law or court order, disclosures to the police, tax authorities or other public or government authorities.
In order to establish, exercise or defend our legal rights.
In order to provide information to our insurers.
Personal information that we process for a purchase or informational purposes shall not be kept longer than is necessary for those purposes and is required by law.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
This website is hosted by WordPress. WordPress may collect information on how users access the website by using tracking ID unique to each user through the use of cookies. The WordPress privacy policy can be found on their official site.

The payment process and what data is used?

Payments by Worldpay: Payments via our website are made through a secure Worldpay server. No credit details are stored on www.britanniatreasures.co.uk. The details supplied and stored by Worldpay will be encrypted via Secure Socket Layer (SSL) technology.
Payment by Paypal: By choosing PayPal to complete your purchase your credit card data is stored encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is kept only as long as necessary to complete your purchase transaction. After it is complete, your purchase transaction information is deleted. PayPal adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.
We use Google Analytics on our website. Google Analytics sets cookies in order to track your usage of the website. Google Analytics stores the information collected by the cookie on servers in the USA.

Disclosing personal information:

We will not, without your consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
When you provide us with personal information to complete a transaction, verify your credit card, place an order and arrange shipment, this implies your consent that we can collect and use it for that specific reason only.
We may disclose your personal information to any of our employees, officers, insurers, professional advises, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to the extent that we are required by law and/or in connection with any ongoing or prospective legal proceedings.
We may disclose your personal information in order to establish, exercise or defend our legal rights (including providing information to others for purposes of fraud prevention).
We may disclose your personal information in the event you violate our Terms and Conditions of sale.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Third parties may include but are not limited to: Courier services (Royal Mail, TNT, PARCELFORCE, FEDEX, DPD, UPS), Insurance providers, Payment providers (Worldpay, Paypal).

Google

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet.
Users can set preferences for how Google advertises to you using the Google Ad Settings page.

Additional Practices

Users can visit our site anonymously. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on our footer.
You will be notified of any Privacy Policy changes on our Privacy Policy Page.
You can change your personal information by emailing us, calling us, or logging in to your account.
How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking? It’s also important to note that we do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act): We do not specifically market to children under the age of 13 years old.
Fair Information Practices: Should a data breach occur, we will notify you via email within 30 business days.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@britanniatreasures.co.uk.